Question 1

How is my business data protected?

Accepted Answer

Data is encrypted in transit and at rest. We store everything in the cloud with automatic backups. Only you and people you authorize can access your records.

Question 2

Can pet owners upload records from their phone?

Accepted Answer

Yes. The site works on any device. Owners can upload photos or PDFs from their phone. No app required.

Question 3

How reliable is the document scanning?

Accepted Answer

We use AI to pull vaccine dates and details from vet documents. When the system isn’t confident, it flags the record for your review so you stay in control.

Question 4

Is there a contract or cancellation fee?

Accepted Answer

No. Cancel anytime from your dashboard. You keep access until the end of the current billing period.

Question 5

What happens when I add a new pet?

Accepted Answer

We contact the owner to upload vaccination records. Once uploaded, we verify them and update your dashboard so you see each pet's status when you need it.

Question 6

What do I get, and how is it priced?

Accepted Answer

Unlimited pet profiles, AI document scanning, vaccine reminders, and compliance reporting. One flat price per location, billed monthly or annually, with no per-pet charges. Cancel anytime.

Question 7

Is PawPermit free for pet owners?

Accepted Answer

Yes. Pet owners use PawPermit for free to store vaccination records, get reminders, and share a QR code with groomers, kennels, and daycares. Only businesses pay a subscription.

Question 8

How do I share my pet's vaccination records with a groomer or kennel?

Accepted Answer

Generate a shareable QR code for your pet in your dashboard. At check-in, show the QR code on your phone. If the business uses PawPermit, they see your pet's compliance status instantly. No printing or emailing documents.

Question 9

What is the QR code for?

Accepted Answer

The QR code is a secure, one-tap way to share your pet's vaccination status with a business. When scanned or opened, it shows that your pet's records are on file and up to date, so you don't have to bring paperwork.

Question 10

Can I upload records from my phone?

Accepted Answer

Yes. The site works on any device. You can upload photos or PDFs of vaccination certificates from your phone. No app download required.

Question 11

How do businesses see my pet's records?

Accepted Answer

When you share your pet's QR code or link with a business that uses PawPermit, they can view compliance status (e.g. current, expiring soon). They do not see the full documents unless you have given them access. You stay in control.

Question 12

How do vaccine expiration reminders work?

Accepted Answer

A pet's status turns to a warning as its vaccination approaches expiration, so you see who needs a renewal before it lapses. Owners get an automated reminder to upload updated records; your dashboard reflects the new status once verified.

Question 13

Can I run compliance reports for audits?

Accepted Answer

Yes. Generate a compliance report as a PDF or CSV covering pets and visits over a date range you choose. Reports are saved to your history so you can pull up a past one without regenerating it.

Question 14

Does PawPermit only track rabies, or other vaccines too?

Accepted Answer

You set which vaccines your business requires, and PawPermit tracks compliance against that full list, not just one vaccine. Change your required vaccines anytime from settings.

Question 15

If my pet gets a new vaccine, how do I update the record?

Accepted Answer

Upload the new vaccination document the same way you added the first one. It replaces the outdated expiration date once verified, and the business sees the updated status.

Question 16

Does PawPermit track more than one vaccine for my pet?

Accepted Answer

Yes. Whatever vaccines a business requires, PawPermit tracks each one's status for your pet, not a single vaccine type.

Question 17

Can I stop a business from seeing my pet's records?

Accepted Answer

Yes. Regenerate your pet's QR code from your dashboard, which invalidates the old one. Anyone with the old code or link loses access.

Frequently asked questions

BusinessesHow is my business data protected?

BusinessesCan pet owners upload records from their phone?

BusinessesHow reliable is the document scanning?

BusinessesIs there a contract or cancellation fee?

BusinessesWhat happens when I add a new pet?

BusinessesWhat do I get, and how is it priced?

Pet ownersIs PawPermit free for pet owners?

Pet ownersHow do I share my pet's vaccination records with a groomer or kennel?

Pet ownersWhat is the QR code for?

Pet ownersCan I upload records from my phone?

Pet ownersHow do businesses see my pet's records?

BusinessesHow do vaccine expiration reminders work?

BusinessesCan I run compliance reports for audits?

BusinessesDoes PawPermit only track rabies, or other vaccines too?

Pet ownersIf my pet gets a new vaccine, how do I update the record?

Pet ownersDoes PawPermit track more than one vaccine for my pet?

Pet ownersCan I stop a business from seeing my pet's records?